Feb 04 2008
Feedback of Patients to improve quality of treatment
Scotland, Feb 4: A new scheme will be implemented to analyse and learn from the patients experiences of the NHS will be launched by the health secretary. A study centre will be opened by health secretary himself that will focus on collecting and co-ordinating feedbacks from the patients on their opinion about the treatment provided by the NHS in Scotland.
The views of the patients regarding the quality of accommodation facilities and the kind of treatment facilities will be collected. The feedback thus obtained will be used to improve the service provided for patients. This initiative is a part of the Better Together: Scotland’s Patient Experience Programme that will be commence at Stirling Royal Infirmary today.
While commenting on this the Health Secretary, Nicola Sturgeon said: “Through this initiative we encourage patients to participate in all aspect of decisions about the medical care given to them. The Edinburgh centre will be responsible for developing guidance; the health boards will then make use of this to undertake surveys of patients to upgrade the facilities provided now. The outcome of the field study conducted by the health boards and GP practices will also be analysed.”
He further added that: “This programme is considered as an important milestone towards the goal of achieving the vision of an NHS with patients at its centre. This will ensure that the best practices are shared across Scotland.”
He also expressed confident that this new national programme will pave the way for a real improvements in the quality of healthcare facilities and experience of the patients. The Better Together programme is a joint effort of various organisations such as the Scottish Government, NHS boards and NHS Quality Improvement Scotland.
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